Home Tech Support Clearing cache & cookies

Clearing cache & cookies

Last updated on Sep 24, 2025

Cache and cookies help websites load faster, but sometimes they cause videos not to load.

Chrome

  1. Open menu > More tools > Clear browsing data.

  2. Select Cached images and files and Cookies.

  3. Click Clear data.

Safari

  1. Go to Preferences > Privacy.

  2. Click Manage Website Data.

  3. Select Quickie (or all) and Remove.

Firefox

  1. Menu > Settings > Privacy & Security.

  2. Under Cookies and Site Data, click Clear Data.

  3. Confirm.

Edge

  1. Menu > Settings > Privacy, search, and services.

  2. Under Clear browsing data, choose Cookies and cache.

  3. Click Clear now.